hey man i had the same problem w/ the blue back games and i called 1-800-345- sony or 1-800--345-7669
and i told the the problem and i let them hear it over the phone. After that i had to give my name and othe info out and after that he said to read him the seral number on the back so i did. Then he said since this is my first time calling thay will fix it for free and send it back for free. and he gave me the info on what to write down to make it free. But you have to pay to send it off. I hope that can help you.