Update on this one. I spent an hour being tossed around various SCEA support numbers for the hard drive questions which basically boil down to..


1) What actual size is the hard drive (60000mb = 58.5Gb not 55Gb)
2) What takes up the 7-8Gb on initial power on
3) What if any tools are available to browse the harddrive to quantify whats installed.
4) When compared to the PSP which has no software based operating system and virtually identical features can you explain the hard drive usage pattern
5) Do you not feel that you are misrepresenting the product you are selling :-)

Basically its apparant your dealing with a call centre that has no clue, they do have access to online sony proprietary documentation but have absolutely no clue and no information as to what takes up the space and no answers to any of the above questions, they also have no experience with the product.

They tried just about every trick in the book to justify the hard drive size and if I was a conspiracy theorist id be really thinking that the answers they where given where designed to confound. The only problem is the answers they gave where easily transparant as being waffle and any self respecting technical person could easily disprove any reason they submitted.

The one titbit I did gather was that the operating system (whatever that is) could in fact take a staggering 23Gb, god help the poor sods with 20Gb PS3's

They have escalated my issue to some other department so the search for information continues and I will continue to update as I get information.