Lyndon,

I am also having this same issue. I'm not even going to bother with reformatting the system since it seems like it has to do with the Blu-ray scanner. I bought the system a couple months back and I seemed to have lost my receipt. Is there any way that Sony will accept something other than a receipt for a free repair? Also is there a chance that a new firmware update could fix the problem? I currently have firmware version 2.20.