Feel your pain with BT - We moved in June and were supposed to have our line activated in July. It was september before the libe worked and that was only on the off chance. You can never get through to the call centre and when you do they just put you on hold, I think in the 3 months of waiting i spoke to one actual person

It was only after an email to the complaints dept threatening them with legal action for breach of contract and suprise suprise my line was on the day after



It sux because you dont really have any option if you dont want cable broadband. you still have to get a BT line