I have tried power cycling everything. Also after that reconnecting ethernet and coaxial in different orders. I tried to input everything manually. I tried the 4.2.2.1 &4.2.2.2 dns numbers i see people recommend. I have been at this for 3 days now. I spoke with perhaps an "advanced tech" at sony who seemed to think my modem was ok, but the ip address i was getting was not allowing access to the "higher value" ports. I'm not real good with this stuff so all these terms are gibberish to me. Do you think adding a router could help? Then maybe i could access those ports. I really feel like Sony should communicate better with some of the larger isp's because i'm seeing problem's like this all over the net with no clear cut solution. They can't even really tell me much about this error.