Error 80710102

starnz · #1 07-27-2008, 05:59 AM

Hi,

New to this forum and it seems to be a very useful resource for PS3 gamers. However, I have searched this forum and several other similar forums and have yet to get my problem resolved. It is the exact same problem others have explained here before; when trying to connect to the internet, my IP succeeds but my internet fails due to a DNS error 80710102.

I only get that error if I enter my info in manually. If I try to automatically scan for my network, it finds my router at 100%, accepts my WEP code, but times out during the IP check.

I have a Belkin N1 router with a desktop hard wired and 3 laptops connected wireless at various times. They all work flawlessly. After getting nowhere with Belkin, Sony or my IPS, I began searching the internet. There appear to be many suggestions to fix it as it seems to be a common problem but none have worked for me.

I have tried to power cycle, opening ports, reversing the DNS primary and secondary, using the various posted open DNS numbers, copying the PS3 MAC address into my router, updating the firmware, disabling the UPnP, disabling the media server connection....... nothing seems to work.

I can get my internet settings from my router setup screen but obviously that info isnt working. So the only thing that I could think of is maybe there is a different set of information I need to enter? My service comes from my cable provider. The feed comes from the coaxial cable into the router they provided. From there, it goes to my Belkin wireless and on to the other computers. Since the Belkin doesn't have a coaxial input, I can't bypass the router they gave me. I'm wondering if that router has different numbers that I need to use. I'm not really convinced thats true since I think I have a fairly common setup to most but I can't think of anything else.

If anyone has any more suggestions, they would be greatly appreciated. I would love to be able to get online, not so much for playing but for the game updates.

As a separate question, if it turns out I am unable to get online, is there any way to get the game updates without getting the PS3 online? I got the firmware update from Sony loaded onto my flashdrive. Can I do the same for the game updates? I want to get updates for Gran Tourismo 5 Prolouge.....

Thanks in advance...

**Lyndon M STAFF** · #2 07-27-2008, 06:15 AM

Starnz, part of the problem may be using the N router-those are still being made using what the manufacturers think will be the final specifications. As of yet they have not been finalized. A number of people have had problems using an 802.11 N router- it is possible that one you have isn't quite as backward compatible to 802.11 G as it will be when the final versions roll out.

The only reason I can see that error coming up is if the DNS server numbers are still not matching up. All i can suggest there is to go into your router settings and find the connection or summary page- the correct DNS Server numbers will be there. In the end I wold suggest getting an 802.11 G router that will definitely work with the PS3.

As for the game updates, they are only available in-game either automatically downloading when you fire up the disc or when you go to the online portion of the game (everyone varies how they do it).

starnz · #3 07-27-2008, 10:42 AM

Thanks for the reply......

If in fact that is the problem, would it be possible to get a separate wireless G router? I really like the one I have now but would be willing to get a G just for the PS3. I'm just not sure how that would work being that only one computer would be hard wired to both.

**Lyndon M STAFF** · #4 07-27-2008, 11:56 AM

It would defeat the purpose of having a router to try having one for each device- if you insist on keeping that one it may be best to save the cash.

One quick question- is your PS3 in the same room as your router and the PC? If so you may want to consider using a wired connection using a bit more ethernet cable- this would bypass any possible incompatibility problems with the wireless. You would still have to make sure of the settings but it's worth a try.

starnz · #5 07-29-2008, 05:02 AM

Just to test and see if it was the router I tried to connect using a wired connection..... then it connected with no problem. I went to a couple websites just to make sure it was working properly and they all worked fine. Then I went to set up an account for the network and while doing that it lost connection with an "Error 80710092", something about losing connection to the servers. So it wouldn't connect to the network but I could get on to regular websites.... does this mean their servers just happened to be down at the moment?

**Lyndon M STAFF** · #6 07-29-2008, 05:21 AM

No, the PSN servers were not down. You may need to go into the router settings and make sure you have all of the port forwarding in place. It may also have been a hiccup in your own internet access from the ISP's side, though, making the system do that.

i still think the best solution would be to replace the router with an 802.11 G, preferably from the D-Link or Linksys brands. Quite a few people have had problems with using Belkin routers.

starnz · #7 07-29-2008, 06:03 AM

There is one thing that I wasn't clear on when trying my initial solutions. I've seen in your other post about going into the DHCP and manually entering the PS3 MAC address? With my Belkin, I can go to the DHCP client list and see what is hooked up to the router. But am not sure how to add anything to it. Where/How would I go about adding the MAC address to my router? I've checked online but can't find any step-by-step guides.

Thanks again for all your help. If all else fails, I can get a G to use for just the PS3 (I like need the extended range of the N1). Any particular one you recommend? My PS3 is about 100 ft and 2 walls away from my router.

**Lyndon M STAFF** · #8 07-29-2008, 06:35 AM

After looking through the manual one thing you may want to try is configuring the MAC Address Control filter. Find the MAC Address for ewverything you want going online (PC, PS3, etc.) and go to MAC Address Control in the Wireless portion of the menu. Click the Allow button and enter in each MAC address until you have them all. Save the settings and see if this improves things.

starnz · #9 07-29-2008, 07:28 AM

Wireless portion of the menu?

What menu, my Belkin router setup page? I'm not sure if there is a section in my router setup page to enter that info.

Sorry for the confusion.

**Lyndon M STAFF** · #10 07-29-2008, 07:35 AM

Yes, this is in the router settings. Look through the menu along the left side and in the Wireless section you will find the spot I am talking about.

starnz · #11 08-02-2008, 09:53 PM

Ok, since I couldn't get online with my N1 router, I decided to try a G router. I went and bought a Belkin G+ MIMO, set it all up, and there was no change. I still got the same error message, same symptoms as before with the N1. So then I figured maybe Belkin brand is the problem so I returned the Belkin G and got the Linksys G with speed boost. It seems as though that is what everyone recommends so I was sure it would work. Nope, same problem, same symptoms, same everything... no internet. All of these routers, however, did manage to work with my laptops no problem. So I finally resorted to calling the support for Linksys and happened to get a very helpful tech who spent nearly 3 hrs on the phone with me trying every possible configuration. To his suprise none worked. He seemed most alarmed that when set to automatic, the ps3 couldn't get an ip from my router; considering the laptops had no problem. He said that in my case, the port forwarding is not the issue because its not even making it that far.

I'm at a loss for what the problem is. I would just say that my ps3 is bad but it scans and finds the network with no problem. I will return the Linksys since that doesn't seem to be making it any better. I just wish I could get this solved......

**Rob C STAFF** · #12 08-03-2008, 10:52 AM

Are you still trying to connect wirelessly, starnz...? I wouldn't, the PS3's Wi-Fi is a little temperemental and this could be the source of all your connection problems with the PSN. I know you've tried once before, but i would suggest you just keep on at it with a wired connection. Get it all connected via ethernet and go through the registration process again, if you still get that same error code then Port Forwarding may work for you at that stage (you've 'made it that far' with the wired connection).

starnz · #13 09-19-2008, 08:07 AM

Since it's looking more and more like I need to have my ps3 hard wired, I have another question.
The way my house is set up, my modem and router are upstairs. The tv I play the ps3 on is downstairs. Is there something I can get that will access the wireless router from downstairs that I can hardwire the ps3 to? This seems like the idea behind an "access point" but I'm not sure how that works.

Thanks

**Lyndon M STAFF** · #14 09-19-2008, 09:22 AM

One option you may want to look into is powerline networking- it uses your existing electrical wiring in the home to network the access. Manufacturers such as netlink, D-Link and Linksys have just the thing- check their sites out.

P_R_I_N_C_E · #15 09-19-2008, 12:04 PM

I have to get off the topic, but ill get back on it,

I have a Belkin N1 router in my dads room with virgin media modem connected to it, my PS3 has had problems online so i want a router, a perfect one for PS3 online play, the one that has a lot of bandwith and everything you need for every game online.ANY SUGGESTIONS which router i should buy.

Second problem is that i dont have a modem, is there any way i can connect my router for online play without a modem. (I ALSO DO NOT WANT TO USE CABLE CONNECTION)

**Rob C STAFF** · #16 09-19-2008, 01:50 PM

Any Linksys or D-Link wireless 'G' routers are proven to be good with the PS3. They're good value and reliable, they should be your first option.

P_R_I_N_C_E · #17 09-20-2008, 12:30 AM

wot about my second question, hav all Lynskys routers hav perfect bandwith, every single thing i need for online, will i always be online like lyndon,

**Lyndon M STAFF** · #18 09-20-2008, 05:24 AM

The bandwidth of the Linksys or D-Link routers isn't the problem, it's the reception by the wi-fi card in the PS3 itself. You see my PS3 online a lot because I have it folding in Folding@Home when I'm not actually at the console. Also, my system is using a wired connection.

If the distance between your PS3 and the router is an issue (which it could be- the signal can be blocked a bit due to walls, electrical wiring, other interference) you may want to look into getting a range extender- this would act as a relay point between the router and the PS3 and stretch out the range the wi-fi signal can go. Another option would be powerline networking, which would route the net connection through the household wiring- you would connect via some ethernet cable but it would be a short bit going from your PS3 to a device plugged into the power outlet in the wall.

P_R_I_N_C_E · #19 09-20-2008, 06:12 AM

sorry, i didnt get the second paragraph, what about that modem thing, do i need another modem if i buy a new router.
What router should u buy then, for perfect onlline gaming

**Lyndon M STAFF** · #20 09-20-2008, 08:16 AM

No, you would not need to buy a new modem. The thing I am talking about in that second paragraph is a range extender- it sits in the house midway between the wireless router and the PS3 and will relay the signal between the two, making for a stronger connection.

There is no one "perfect" router but, again, it is best to use one that uses the 802.11 G wi-fi as that is the type the PS3 looks for. You are getting no advantage at all with the N router as the wi-fi card inside the PS3 isn't made to use that standard.

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