I got the same error (80010514) and since then I can't play any blu-ray games. And even if it passes the "playstation 3" logo it freezes soon after. Will formatting my HDD help? Or it's the lens?

Iv got this stupid problem too.
Only thing is im out of my warranty.
Considering its all sony's fault i find it ridiculous that it will cost me £189.99 to get it sorted. plus it will probably be a refurbished replacement not a brand new one.
do you think there is anything i could say to them seeing as my ps3 is in like mint condition (all apart from that disc error thing) to get them to fix it?

- Richard

has anyone got a clue how to sort out error code 80701020 its to do with a dns error but cant sort it out..goin made here someone help! cheers

does any have the sony contact number for the uk to hand?I've got the same problem...won't recognise any games.....ta

Ok here is the help everyone needs that DOES NOT want to send they're PS3's back to Sony for what ever reason. FIX IT YOUR SELF!!!! HOW? Here's the answer....

By now we all know that error code 80010514 is a PS3's worst nightmare because this means that your lens (hardware) is broken (Diodes died on the blu ray lens). There are no Firmwares,Addwares,Updates, or anything else that has to do with SOFTWARE that can help this problem. The only thing you can do now is have it fixed my someone else, OR you can look up a couple of tutorials and fix it YOURSELF! It's quite simple only looks hard. You can do it with 2 screwdrivers and a knife. What you will need to buy are the following.

PS 3 20gb, 60 gb, and 80 gb, you need to buy part number KEM-400AAA or KEM-400A. Then go on Youtube (Thank God for YOUTUBE) and find how to replace your Bu-Ray lens.

If you have a 40 gb PS3 it gets a little trickier. See sony realized that people could now fix them them selves so they were not making as much money on selling the parts to repair shops or not making any money from suckers that for some reason or another didn't have their receipt so they won't fix it without you paying.

Anyway, if you have a 40gb PS3 you will have to open it before you buy this part because it can come with either KEM-400AAA or KEM-410ACA. The KEM-400AAA comes with one lens and the KEM-410ACA comes with two lenses. My guess is that they did this so they can get the money buy selling these parts or fixing it themselves. Well I THINK that the KEM400AAA comes in the older versions of the PS3 40gb. But you will have to check yourself on that. Look at the tutorial, follow the steps and check which one you have then just buy it off of ebay ($40.00 to $80.00) take off a few screws and fix it.

Here's the link to how to open your ps 3 video. Do some research before you guys go crazy sending stuff to sony which will only send you a refurbished ps3 that belonged to someone else and it was broken and they fixed already with USED parts. If you replace your part with a NEW one then your PS3 is still NEW not refurbished.

Good luck to all and I'm happy to tell you this worked just fine for me.

I have a PS3 40gb that got the death code 80010514 3 months after I bought it and it came with the KEM-400AAA I looked at youtube followed how to disassemble it and changed it, and they have a how to re assemble for those of you that can't remember what screw goes where.

YouTube - Disassembling PlayStation 3

If you can't remove a few screws then there something seriously wrong with you. Especially when you have a video of someone showing you EXACTLY how to do it. All the pros are going to do is something you can do yourself without the headache of the wait and money spent.

But like you said if you have no confidence in yourself, then you should let someone else handle it.

Ok I'm sorry you're right, you have to remove a few screws and unplug 4 cables. Extremely hard to do!

Let the people look at the video and then decide. And these are not some GUY these are actual pro's some videos are even done in SONY Japan

And I did it and never in my life have I ever done anything like this and this is just for the help of those people that can not or will not have someone else do it.

The only solution is that you have to contact sony and get a replacement or a service........I HATE ERROR 80010514 !!!!!

This has recently happened to me. Was playing fifa09 minding my own business and the screen froze. Restarted the console, reloaded the game, and then all i would see is the error message or a loading screen that went on forever

Phoned Sony and they said that my Blu Ray disc drive had died when the game had frozen?!?! They said it could be repaired but if that failed they would replace it! A courier arrived two days later to pick it up for repair and he returned with it today (9 days later)!!

Hooray!...HOWEVER...Hooked up the PS3 and it wouldn't start. On closer inspection, where they had taken the machine apart and put it back together, they had left a 5mm gap running from left to right where the top and bottom half of the console join and surprise surprise...it wouldn't work! Phoned Sony again this time a little miffed and they have said that a courier will return in 2 weeks!! to pick up damaged console and replace with another! Jeebuz!

I love my PS3 i really do...but c'mon! Feel free to phone Sony and get the drive replaced but don't relax until its back in front of you quietly kicking Xbox's bum!

Regards